Frequently Asked Questions FAQs
Products & Brands
- Are the products on Glitefy.com authentic?
- Absolutely! We source all our products directly from authorized distributors to ensure you receive 100% genuine cosmetics, skincare, and makeup products.
- What brands do you carry?
- We offer a diverse selection of top international and beloved Korean brands, including CeraVe, Cetaphil, BodyNBody, Cosrx, Maybelline, L.A. Girl, Anua, and many more!
- Can't find a specific brand or product?
- Feel free to contact us! We're always looking to expand our offerings and may be able to source the product you're looking for.
Ordering & Payment
- How do I place an order?
- Placing an order on Glitefy.com is simple! Browse our products, add them to your cart, and proceed to checkout. You'll be guided through the process of entering your shipping information and selecting your preferred payment method.
- What payment methods do you accept?
- We offer a variety of secure payment options for your convenience. You can pay using popular methods like credit cards, debit cards, and other options displayed at checkout.
- Is it safe to shop online with Glitefy.com?
- Yes! We prioritize your security. We utilize secure payment gateways to protect your financial information.
Shipping & Delivery
- How much does shipping cost?
- We offer free shipping within Pakistan on orders exceeding Rs. 5,000! For orders below Rs. 5,000, a standard delivery charge of Rs. 200 applies.
- Where do you ship to?
- Currently, we ship within Pakistan only.
- How long will it take to receive my order?
- Once your order is processed, it typically takes 2-5 business days for delivery within most parts of Pakistan. Delivery times may vary slightly for remote areas.
- Can I track my order?
- Yes! You'll receive a confirmation email with a tracking number once your order is shipped. Use this number to track your package's progress on the respective courier's website.
Returns & Refunds
- What is your return policy?
- We offer a hassle-free return policy for eligible items. You have 15 days from the delivery date to request a return for unopened, unused, and original condition products with tags attached. Please refer to our Return & Refund Policy for complete details.
- How do I initiate a return?
- Contact us via email at hello@glitefy.com with your order number and reason for return. We'll guide you through the return process.
- How long does it take to receive a refund?
- Once your returned item is received and inspected, we'll notify you of the approval or rejection of your refund within 10 business days. If approved, your refund will be processed to your original payment method within 7 business days. (Please note that processing times for banks and credit card companies may vary.)
Customer Service
- How can I contact you?
- We're happy to help! You can reach us by email at hello@glitefy.com, or send us a message through WhatsApp 0092-314-0061-691
Additional Information
- Can I create an account on Glitefy.com?
- While we don't currently offer account creation, we're constantly working to improve your shopping experience. Stay tuned for future updates!
- Do you offer any promotions or discounts?
- We may offer promotions and discounts from time to time. Be sure to subscribe to our newsletter or follow us on social media to stay updated on the latest deals!
We hope this FAQ has addressed your questions. If you have anything further, please don't hesitate to contact us!